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Ombudsman

Centrelink debt recovery scheme: Ombudsman to meet welfare groups this week over controversial program

17 January 2017
ABC News

The Commonwealth Ombudsman is wasting no time in starting its investigation into the Federal Government's welfare debt claw-back scheme, scheduling meetings around the country this week to quiz welfare groups about the impact of the controversial project.
The Ombudsman's office said it would be holding roundtable discussions with "stakeholders" as part of the investigation it launched earlier this month.

Government concedes ground on Centrelink debt letters, as its popularity plunges

16 January 2017
New Daily

The Turnbull government will make a series of changes to Centrelink’s controversial debt recovery system after weeks of politically damaging criticism.
Human Services Minister Alan Tudge has instructed his department to amend the recovery process.
This is despite the government’s continued insistence that the computer-run scheme, which claws back alleged overpayments, is a success.

Centrelink robo-debt: public servants removed for asking too many questions, says Andrew Wilkie

16 January 2017
SMH

Centrelink public servants who ask too many questions about their agency's controversial "robo-debt" recovery effort are being "managed" out of debt recovery units, according to independent MP Andrew Wilkie.
The Tasmanian independent also alleges public servants are being played against each other by managers, competing for the highest daily quota of debt notices.

Letter to Commonwealth Ombudsman

16 January 2017
Andrew Wilkie MP Independent Member for Denison

Thank you for investigating the debt notices that are currently being generated by the Department of Human Services.
I have now been approached by several current and ex-Centrelink employees who have recently left the Department due to the new debt recovery program. I am deeply concerned by what these employees have told me and summarise the information conveyed to me below:
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