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Ombudsman

Robo-debt is not "working well" according to Ombudsman

10 April 2017
The Hon Linda Burney MP, Shadow Minister for Human Services, ALP Member for Barton

The robo-debt system has been plagued by poor administration and a failure of Centrelink to communicate adequately with customers, according to the Commonwealth Ombudsman’s report into the system released this morning.
The damning report comes despite the Minister’s insistence earlier this year that “the system is working well”.

Tasmanians to get their say on Tudge's bungled robo-debt system

26 April 2017
The Hon Linda Burney MP, Shadow Minister for Human Services, ALP Member for Barton

The senate inquiry into Alan Tudge’s bungled robo-debt system will hear first hand from Tasmanians over the next week as hearings are held in Hobart today and Launceston on Thursday.
The inquiry is expected to hear that despite Mr Tudge’s claims that the system is working well, it has actually been a disaster for the most vulnerable Tasmanians.

Pensioners next on Turnbull's robo-debt hit-list

19 May 2017
The Hon Linda Burney MP, Shadow Minister for Human Services, ALP Member for Barton; The Hon Jenny Macklin MP, Shadow Member for Families and Social Services, ALP Member for Jagajaga

The Turnbull Government’s disastrous robo-debt system will soon target aged pensioners according to the Department of Human Services.
From 1 July this year the deeply flawed robo-debt system will seek to recoup nearly $1 billion from the pockets of pensioners.

Inquiry to be held into Centrelink data matching system

8 February 2017
IT News

A senate committee will investigate Centrelink's automated data matching process after thousands of wrongly-issued debt notices were sent out to welfare recipients.
The Greens and Labor party today successfully secured a motion to have the upper house's community affairs references committee take a closer look at the controversial data matching program, following thousands of reported errors.
The committee has been tasked with looking into the program's scope, cost-benefit analysis, contracts, and implementation by May 10.

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