The report released today by the Commonwealth Ombudsman shows that the automated debt recovery system is still severely flawed and is hurting people accessing the social safety net.
The robo-debt system has been plagued by poor administration and a failure of Centrelink to communicate adequately with customers, according to the Commonwealth Ombudsman’s report into the system released this morning.
The damning report comes despite the Minister’s insistence earlier this year that “the system is working well”.
The senate inquiry into Alan Tudge’s bungled robo-debt system will hear first hand from Tasmanians over the next week as hearings are held in Hobart today and Launceston on Thursday.
The inquiry is expected to hear that despite Mr Tudge’s claims that the system is working well, it has actually been a disaster for the most vulnerable Tasmanians.
The Turnbull Government’s disastrous robo-debt system will soon target aged pensioners according to the Department of Human Services.
From 1 July this year the deeply flawed robo-debt system will seek to recoup nearly $1 billion from the pockets of pensioners.
A young doctor says a private debt collection agency chasing her Centrelink debt misleadingly claimed to be the Australian Government.
It's the latest allegation that debt collectors appointed by the Government are using aggressive tactics to get money from Australians targeted by robo-debts.
It's been making headlines since summer, when thousands of Australians suddenly found out they owed money to Centrelink.
Critics call it "robodebt", but how does the controversial system actually work?
Government softens debt recovery system after backlash over recipients being required to pay back money even if they are disputing the debt
The controversy embroiling Centrelink, the Australian government agency that provides welfare payments, shows no sign of abating as a public and political backlash continues over its apparent mishandling of a debt recovery programme.
Industrial action by Department of Human Services staff designed to ramp up pressure over debt clawback system and not legitimate enterprise bargaining, claims government.
A senate committee will investigate Centrelink's automated data matching process after thousands of wrongly-issued debt notices were sent out to welfare recipients.
The Greens and Labor party today successfully secured a motion to have the upper house's community affairs references committee take a closer look at the controversial data matching program, following thousands of reported errors.
The committee has been tasked with looking into the program's scope, cost-benefit analysis, contracts, and implementation by May 10.