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Twins Renaee and ­Stacey Robinson at wits’ end fighting decade-long Centrelink identity stuff-up

27 January 2017
Erin Jones
The Advertiser

When the Sunday Mail contacted the Human Services Department — responsible for Centrelink — a spokeswoman said if people approached the media a dedicated specialised team member would investigate the issue.

Renaee said she continually had to repay Centrelink for family benefits she received because its records showed she had been working and not declaring an income.

“They’ve had me working at my sister’s work because I have her tax file number but I wasn’t working at that time,” she said.

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Despite several complaints, neither Centrelink nor the ATO has resolved the problem.

“It’s in the too-hard basket for them but it’s affected my life big time,” Renaee said.

Human Services Department general manager Hank Jongen said the department was speaking to Renaee and that “this case is not at all linked to our current online compliance system activity”.

He could not go into detail, citing “privacy considerations”.