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How to fight a Centrelink robo-debt in 10 (not so easy) steps

27 January 2017
Zane Alcorn
Green Left Weekly

I became aware that Centrelink were trying to pin a cooked-up “robo-debt” of $5558 on me through a text message from the aptly named Probe group debt collection agency.

There resources about how to dispute a Centrelink debt letter, including GetUp! which has a page that sends a bunch of letters to key places in one go. 

But given the large and growing number affected by this $4.5 billion heist, I thought I would share my experience of disputing the debt in 10 not exactly easy steps.

1. Keep a diary of interactions with Centrelink
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2. Get a myGov account and Centrelink linking code
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3. Ask for a review by calling Centrelink Compliance
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4. Get legal advice and formally dispute the debt in writing
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5. Request a copy of your ADEX debt schedule
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6. Do a Freedom of Information request for case notes from the disputed period
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7. If the debt has been sent to a collection agency request that it be sent back to Centrelink
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8. Tell your story and link in with allies
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9. Write to Slater and Gordon about being involved in a class action lawsuit
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10. Get active