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Centrelink referring Twitter users to Lifeline amid debt-recovery efforts

6 January 2017
Tom McIlroy
SMH

Amid growing controversy about Centrelink's new automated debt recovery methods, the agency is using Twitter to refer welfare recipients to a crisis support hotline and offer assistance from trained social workers.

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The agency's official Twitter account has been communicating with users concerned about receiving debt notices during the Christmas period and has referred some to Lifeline, the 24-hour crisis support and suicide-prevention service.

Department of Human Services general manager Hank Jongen said on Thursday the process was not linked to the department's new debt compliance activities.