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My Sister is Being Robbed

Debt amount: 
Date debt issued: 
Thursday, 29 November 2018
Has your case been referred to a collection agency?: 
Payment Type: 
Parenting Payment
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

My sister, who is a single mother of two young boys received a bill for $20,000 and another for $1,700.
These debts have arisen from 2011 until now. No mention of how the bill got so high.

She was informed one fine related to her youth allowance, and the bigger to her parenting payments.

She is anxious, stressed, depressed and struggling to pay her bills. They 'kindly' removed the recovery fee, but have made no moves to our knowledge to go back over her bank statements or make any moves on her appeal.

How do you feel about the way the Government has handled this process?: 

This is abhorrent and appalling.
It's digsusting that people are expected to report in their fortnightly earnings down to the cent, but Centrelink will happily 'average out' the wages of casual workers... CASUAL workers, who can go weeks with work then weeks with nothing. Who can get stacks of work over Christmas, but no shifts whilst they are at school.
It's appalling that the person has to prove centrelink wrong... it should absolutely be the other way around.