Go to top of page

The Flipside of Trying to do the Right Thing...

Debt amount: 
Has your case been referred to a collection agency?: 
Payment Type: 
Family Tax Benefit
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

When i first found out, i was furious, scared and angry.

I rang them to get clarity on my situation and inform them of our parenting arrangements of our 50/50 shared care for our kids.
After hours of waiting, and after going through the tedious robotic questions of name, contact details, DOB, addresses etc. my question didn't get answered, as it was hijacked by a debt they just hit me with.

My addresses details were different to their records, and unknowingly they hadn't been changed with this particular government agency. Yet many other government agencies had my current address. So apparently, the rental details differed and i got stung with a 7-8year over payment bill.

Ive always paid rent, from old house to new house. And i told them this.
Ive been given no information since, and im anxious i owe them this huge amount and when i do my Tax Return ill be unfairly treated because of this.

So i write this not know if i do or i don't have a debt sitting over me.
I was told i had on the phone, and haven't been told otherwise or received paperwork?

How do you feel about the way the Government has handled this process?: 

Concerned and disappointed. I feel like ive been expected to be a robot.

When i express a simple human error, on their behalf or mine, a $8k debt is attached to it.

Boxes that get ticked work, until they don't.
Human conditions and variance need more than boxes to be ticked, we need real life understanding and HR support.

Plus, fix the lack of internal communication between agencies so information is transparent and collective between all.