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Centrelink is deceiving people that are vulnerable.

Debt amount: 
$27000
Date debt issued: 
Wednesday, 1 October 2014
Period debt occurred: 
December 2017
Has your case been referred to a collection agency?: 
No
Payment Type: 
Carer Payment
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

When I first made the the claim for Centrelink payments I completed all the paperwork supplied to me from them.

My husband was on a workers comp payment due to injuries suffered while working. I provided Centrelink a letter from my husbands case manager at the time outlining his payments he was receiving & tax return statements. I also provided statements from our bank as well as all financial documents we had of any money or cash we had at the time.

Since then I have always given them updated copies of these statements.

During this time that Centrelink stated I was overpaid I was diagnosed with bowel cancer.
I have suffered major depression & anxiety, for which I spent a month in hospital.

My husband has ongoing health issues. Such as memory issues, anger, emotional, depression, anxiety, weight gain which I have to help him through these & be his support.
He has told me that if I wasn’t with him to support him he would commit suicide.

We purchased a home to accomodate our son's MS & modified it to accomodate my husbands work injuries which he was diagnosed at 32% whole body impairment.
We have had to put the house on the market so we can pay off the mortgage our son walked out on.
My husband & I are paying the interest only on the loan which is around $650 a fortnight. We are paying this out of the pension we are receiving now.
My husband & I are now on an aged pension.

When Centrelink first told me I had this overwhelming debt I’ve sunk into a really low drepressive state.
I’m suffering more with my anxiety.
I’m crying & left wondering how this came about because I provided Centrelink with all my documentations.

I received this money in good faith that they had all my income statements & made their decision based on this information from these documents I had provided.
It was Centrelinks decision to pay me this fortnightly amount. If I had of known then what I know now I would never have applied for a Centrelink payment.
I received this in good faith that Centrelink had made the correct decision at the time.

How do you feel about the way the Government has handled this process?: 

I feel that Centrelink is deceiving people that are vulnerable.

When I visit a Centrelink office I am treated like a 2nd class citizen. I am spoken down to. I am never given the full facts.
I always have to go back because the staff haven’t given me the full information.

I am treated like I intentionately ripped off the government. I’m treated like a thief.

Centrelink does not treat their cases as individuals they treat everyone on the same level & not case by case. They are very rude.
Centrelink has no compassion or empathy.

Most if not all the staff need retraining as I’ve found with my experience with Centrelink that I’ve been given incorrect information on the same questions I’ve asked.