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autism and a phone phobia, this process was incredibly difficult

Debt amount: 
$1500
Date debt issued: 
Wednesday, 1 August 2018
Period debt occurred: 
November 2011 to March 2012
Has your case been referred to a collection agency?: 
Yes
Payment Type: 
Youth Allowance
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

This debt has made me incredibly anxious, and the constant phone calls to Centrelink and from the robotic debt collection agency every morning when the hold on my debt for review 'expired' has been stressful.

I have autism and a phone phobia, and this process was incredibly difficult for me.

How do you feel about the way the Government has handled this process?: 

It is ridiculous that this 'debt' was even suggested to have occurred based on a simple data matching error, even worse that it took 6 months to resolve despite the error being clearly identified early on.

The program is clearly faulty, and has been shown to be such over and over, yet it continues to be used to con those who cannot be a voice for themselves and cause stress in the lives of those who tried to do the right thing.