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after four months appealing I have right to ask for explanation of these decisions

Debt amount: 
$16000
Date debt issued: 
Tuesday, 16 January 2018
Period debt occurred: 
September 2015 to January 2018
Has your case been referred to a collection agency?: 
No
Payment Type: 
Family Tax Benefit
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

Heart sinking, stress,anxiety,feeling financial insecure.

My kids being affected due to my depression and anxiety.

How do you feel about the way the Government has handled this process?: 

Very bad. I went oversea temporarily with my 4 kids and husband on 30 August 2015 while properly informing centrelink on phone and on my online account.

Centrlink told me that first 6 weeks I will get full family tax benefit and then later on for 56 weeks I will get basic rate of family tax benefit A for each kid.
All happened same way.

But my duration of stay oversea extended beyond 56 weeks due to some urgent situation, so centrelink cancelled my family tax payment.
I returned back on 5th December 2017 with my kids and husband stayed back. While during all this period my kids were enrolled with Australian Cains distance school.

After my returning back to Australia I lodged claims for family tax and PPP.
I suddenly received 3 different debits letter and about $13000 debit on my account. Debit AMOUNT was more than the family tax money I received during this period of absence from Australia.

Further I was asked to return more than money I received, while in start Centrelink itself told me that I am entitled to receive this payment amounts.

If rules has been changed regarding "family payments while going oversea" in July 2016. These rules dont apply in my case as I left in 2015.

I lodged appeals against these 3 different debits letters received in Jan 2018. It is more than 3 months now I lodged appeals but still did not get any response back. Nobody has contacted me yet regarding these appeals.
Instead I received another (4th) debit letter in April 2018 asking to payback $1993 which has been paid from 5 December 2017 to 1 July 2018, as I have left Australia on 30 August 2015 and I am not entitled to receive this amount (looks funny while I am here).
When I called centrelink to be clear why they sent me this letter, I was kept on hold again and again for two hours getting no outcome.

I am really depressed after receiving all these debit letters.
Why centrelink is asking me to pay back money more than I received, while Centrelink itself told me that I am entitled to receive this when I went overseas?
And what is going on my appeals and why Centrelink is keep on asking me to pay back more and more money increasing debit on my account?

Why they are not listening to me while I have provided them all proofs. I want to have face to face meeting with some senior officer in centrelink office regarding this. Why I received fourth debit letter asking me to return family tax money which I received after returning back to Australia.

I have right to ask for explanation about these decisions. It is not fair to putting on debit blindly on my account without explaining to me. And they have already started deductions for these debits while my appeals are in process.
Please note that I am the only income source (on income support) for my four kids and in hardship.

I dont believe any centrlink person now. Every on tell different story on and in office and no record for previous conversation.
Untill I dont get any decision on my appeals I cant go further to next appeal stage and tey are not giving any decision, even not acknowledging my appeals.

what to do now?
They keep on telling me till few weeks ago that there is appeal on my account but now suddenly it vanished.