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New online payment tool recovers $2.5 million in welfare debts

8 November 2016
Australian Government Department of Human Services

A new online tool allowing people to repay Centrelink debts in a couple of clicks has recouped almost $2.5 million in welfare debt in less than 2 months.
The Money You Owe tool allows people to view their debt balances, set up repayment arrangements via Direct Debit and make repayments via a credit or debit card using their Centrelink online account.

New technology helps raise $4.5 million in welfare debts a day

5 December 2016
Australian Government Department of Human Services

A new online system is helping to raise $4.5 million in debt owed to the Commonwealth every day, a huge leap from the $295,000 per day in the past.
The new online compliance system, which became fully operational in July, is now initiating 20,000 compliance interventions a week – a jump from 20,000 a year previously.
Over 3 years it is expected to carry out 1.7 million compliance interventions.

Privacy Commissioner 'making inquiries' after Centrelink leaked personal information to journalist

28 February 2017
ABC News

The Government's privacy watchdog wants answers from bureaucrats who provided a Centrelink client's personal details to a journalist in a bid to counter her public criticisms.
Public servants have also told ABC News they are concerned the disclosure could inadvertently breach the privacy undertakings of other departments who share their data with Department of Human Services (DHS).

Centrelink boss Kathryn Campbell flies in for meeting with unhappy Tasmanian staff

17 February 2017

The Mercury understands that the meeting was held in the Hobart Town Hall and Ms Campbell is in the state for three hours.
Community Public Service Union Tasmania secretary Paul Blake said Ms Campbell has held similiar question and answer sessions around the country.
Mr Blake said staff questions are vetted beforehand.
The controversial robo-debt policy and protracted staff wage negotiations are the source of growing frustration among union members, he said.


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