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This was handled poorly and I really don't understand it at all

Debt amount: 
$1139
Date debt issued: 
Monday, 12 December 2016
Period debt occurred: 
February 2013 to March 2013
Has your case been referred to a collection agency?: 
No
Payment Type: 
Youth Allowance
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

This debt apparently occurred because I said I was thinking about studying but every time I ring first it's the study then it say something else if they read my records I was entitled to a disability pension due to my learning disability but I told them I didn't want it

How do you feel about the way the Government has handled this process?: 

This was handled poorly and I really don't understand it at all. But they at least waited the 28 days before they started taking the repayment unlike my mum who they started taking it straight away.