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Debt amount: 
Date debt issued: 
Monday, 3 June 2019
Period debt occurred: 
June 2015 to June 2018
Payment Type: 
Family Tax Benefit
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

June 2019 i received a letter with 3 debts for different years 2015-2016 2016-2017 2017-2018 total amount of 14000

my heart dropped i didn't know how it was possible
i got very distressed it caused financial hardship put strain on my family caused arguements sleepless nights
i called centrelink numerous times to try and understand how this all happened always gettin told different stories but all were sure i had the debt

i put my debts on hold got them all reviewed beginning of June after lots of calls written complaints and people telling me i would get a call in few days which didnt happen i was constantly checking my centrelink app part where it says money i owe and it had disappeared

mind you we are in late August now i called centrelink and all my debts were withdrawn as it was a mistake from the robodebt system somehow the robodebt picked up kids werent 100 percent in my care which they have always been since birth so dont know how such a mistake could happen.

How do you feel about the way the Government has handled this process?: 

I feel like they handled it poorly as they took all my tax before even knowing if the debt was correct

i was relying on my tax for certain bills etc which put me behind even though it was under review and on hold

when i called most said it was estimated income one said child support one said something went wrong so they didn't even know what they were talking about
in the end i was the one who still called them when i seen debt removed off money i owe
i did get an apology but really its not good enough after all the stress and financial hardship it caused my family over a system they have in place that fails.. my heart goes out to the people who dont know any better pay thousands of dollars for something that is probably incorrect

i really dont know how they can keep using this system...