no warning no letter

Debt amount:

$1519

Date debt issued:

Monday, 19 September 2016

Period debt occurred:

January 2017

Has your case been referred to a collection agency?:

Payment Type:

Family Tax Benefit

Appealing Debt?:

I don't know how to

Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress:

Although the amount may seem small by comparison to others it was still a shock .
I did my tax return 2016. the amount I was apparently overpaid was instantly deducted .
i received no letter or payment options.this is what is the hardest to deal with.
my estimate was right for the first half of the year.
My family tax ended in the second half of the year.

I took on 2 jobs at the end of the year to pay bills and it was all above board paying my taxes.
when I rang to explain this they said they Calculate on the full tax year and I just had to suck it up and couldnt query it further.
This 1500 makes a huge difference for me and would ease a little stress.

How do you feel about the way the Government has handled this process?:

there was no opportunity to appeal . one size fits all approach.
I would like to see them live on centrelink and fill out the constant paperwork and wait an hour in the queue or make a phone call.