Have just spent 6 hours cross referencing numbers from Child Care Statements, payslips etc and still cannot work out a clear explanation - I have 3 debts and only one I can find an error, the rest is making me crazy! And they want me to pay a minimum of $123.24 a fortnight until Dec 2018. If this is the stress I get for trying to work and raise kids you can keep your FTB and I'll just rough it thanks.
The lack of options to speak to a 'real' person if there are any questions is ridiculous. Even if the amount is correct and I have been overpaid, I would like a real clear explanation so it does not happen again! I should not have to spend 6+ hours collecting data myself and putting it into a spreadsheet to try and work out the problem.