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I arranged to have $20 deducted from my Newstart Allowance - haven't received letter

Debt amount: 
$2848
Date debt issued: 
Tuesday, 6 December 2016
Period debt occurred: 
March 2013 to August 2015
Payment Type: 
Newstart Allowance
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I called and questioned about the debt and they didnt seem to know why I have accumulated the amount since 2013. Long story short, I arranged to have $20 deducted from my Newstart Allowance everytime I get paid but I never receive a letter to confirmation the deduction. Called second time and was told they just came back from holiday and a letter will generated in due course. I am not holding my breath just yet

How do you feel about the way the Government has handled this process?: 

The government is broke and trying to get money from everyone !! Plain and simple. I know who I go for in March election