It's an absolute joke.
The time I have taken out of my full time roll to tackle this, hours spend on hold and the multiple letters I've even sent to get some kind of communication is obscene.
I am lucky enough to be employed full time with already horrible debt after an accident leaving me with literal thousands in Vet bills - I survive of bare minimum wage after monthly repayments and now am expected to give a lump sum with no explanation?
I was cold called out of the blue earlier this year and bullied by a woman claiming to work for Centerlink - not offering any proof of employment - and told if I didn't disclose my current address and workplace I would be taken to a debt collector.
I was not told what the debt was for, only that I would have to call another department myself to look into it.
After calling Centerlink back to follow up as nothing had come in the mail, I received the letter weeks later and again noone could help me with where the debt had come from or what I could do.
I made multiple calls and sent literal letters (as hey, that's the only way they seam to be able to communicate)
I had to call the complaints department to get a freaking update.
Even tho they HAD received my letters and had started the appeal process I had NOT been informed AND I was still acrewing interest on this so called debt!?
The woman in complaints was the only helpfull person I'd found during this whole ordeal.
Fast forward another Month and STILL NOTHING.
No update, no communication, nothing.
How many hoops do I have to jump through to sort this out?
What would the irony be if I lost my Job or home due to this?
Whats to be Centerlink wouldn't be willing to provide assistance even then?