Debt amount:
$915
Date debt issued:
Monday, 9 January 2017
Period debt occurred:
January 2016 to January 2017
Has your case been referred to a collection agency?:
No
Payment Type:
Aged Pension
Appealing Debt?:
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress:
I knew as soon as I got the debt letter that it was wrong. I work intermittently and receive a part pension. It took several calls over a few weeks with the most recent being over 1.5 hours to clear the erroneous debt and was not a great way to start a new year.
How do you feel about the way the Government has handled this process?:
It has been a debacle. Putting the onus of proof on the customer to prove a debt is wrong is wrong. The process and system is inhumane. I will be bringing up my experience and lodging a complaint with my local member.