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Account Payable !? WHAT?

Debt amount: 
$6000
Date debt issued: 
Monday, 2 January 2017
Period debt occurred: 
January 2017
Has your case been referred to a collection agency?: 
Yes
Payment Type: 
Youth Allowance
Appealing Debt?: 
Unknown
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I do not even know what words to describe my frustration. I finished University & a new year has started for me. The first thing i received in the letter box is a letter titled "Account payable" stating i owe $5,000+. I repetitively questioned myself how is this possible? & am i reading this right?.I contacted them via phone & it took HOOOOURS & they still dont pick up. I tried going to the nearest Centrelink & asking what is this letter about, i have always been a full-time student. AND THEN ALL THEY DID WAS SPEAK BACK TO ME SAY I MIGHT OF BEEN PART TIME & THAT I SHOULD CALL THE NUMBERS ON THE LETTER. ARGH!!! i was thinking seriously if i could i would not have come all the way to Centrelink. I told her i tried numerous times & Daaays, she replied with there is nothing i can do. I dont get it if im part time why did you apply it for me & gave me the payments & actually approve that im eligible. I DO NOT GET IT!!!. & now i owe you $5,000+++? reallyyy??????. I dont even earn enough to pay that amount??? WTF. There making my life difficult as it already is, why do they make my life worse & worsen & WORSE. I cant even sleep properly thinking about the amount they state i owe & the worse part is its not even true.

How do you feel about the way the Government has handled this process?: 

Not considerate about ones well-being. A Very inhuman act.

Physically- Loss of appetite, eating takeaway food -> Obesity->Heart problems-> Decrease life expectancy & Quality of life
Emotionally- Depressed & stressed. Unable to think normally due to stress & demand. Hopelessness
Financially- Unable to afford living, better food & soon unable to pay for transport (petrol, insurance etc...)
Spiritually- All faith & motivation is loss.

No. 1 at not answering phone calls replaying annoying high pitched violin music & responding just upload the documents or hold on ill just transfer you (So you can hear some more violin music for another 1hr+++++).