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This is so wrong

Debt amount: 
$12000
Date debt issued: 
Thursday, 25 July 2019
Period debt occurred: 
June 2017 to June 2019
Has your case been referred to a collection agency?: 
Yes
Payment Type: 
Family Tax Benefit
Appealing Debt?: 
I don't know how to
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

This whole system is a joke. I have always reported a higher annual earning than I actually earn per year to avoid such debts as I am a casual employee and have no idea how much I will earn on a weekly basis.
They took my tax refund (without notifying me) and hit me with a debt over $12,000!! I did not receive any notification what so ever!!
When I questioned them about it they said that this was correct and that I will just have to pay it back whether I like it or not!!
Just wrong!!
I am under serious financial stress, have high anxiety levels, and am finding it extremely hard to find the strength to look my children in the eye and reassure them that we will be ok.

How do you feel about the way the Government has handled this process?: 

I feel the Government is letting down the people they are meant to be working for, us! I feel extremely betrayed by the Australian Government. Shame on the Australian Government for taking food and shelter from our children and not fighting for us, the people of Australia.