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worried at the lack of insight or empathy

Debt amount: 
$1241
Date debt issued: 
Tuesday, 21 February 2017
Period debt occurred: 
March 2017
Payment Type: 
Aged Pension
Appealing Debt?: 
Unknown
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

Annoyed. It was 5 years ago. It was an oversight by Centrelink as I had given them all the info.
I now have to repay a lump sum which is not easy or convenient.
What business would be allowed to do this? "Oh. We made a mistake five years ago. You owe us $X."?

How do you feel about the way the Government has handled this process?: 

I'm really worried at the lack of insight or empathy.
I want them to stop the process until the enquiries are done then repay some of the folk who have been harmed.
Harmed. Oh! It's disgraceful.