Centrelink trawls social media complaints
2 March 2017
news.com.au
Centrelink staff trawl social media for complaints about the welfare agency, and may escalate serious gripes to the responsible minister.
Estimates
Centrelink call wait time quirk explained
2 March 2017
9 News
Have you ever wondered how Centrelink's average call wait times are so low, despite regular accounts of people languishing on hold with the welfare agency?
If a call is answered, and then transferred to another operator, the wait time is wound back to zero.
Centrelink debt: agency defends monitoring welfare complaints on social media
2 March 2017
SMH
Human Services Minister Alan Tudge is getting regular updates from his department on welfare recipients who are "criticising or unhappy with the system", a senate estimates committee has been told, as Centrelink staff trawl social media to keep an eye on people complaining about their treatment by the agency.
28 Million Calls To Centrelink Got A Busy Signal This Year
2 March 2017
Huffington Post
Centrelink is also trawling social media looking for your complaints.
Exclusive: minister's office sent journalist internal briefings about Centrelink client
2 March 2017
Guardian
The office of human services minister, Alan Tudge, mistakenly sent a journalist internal departmental briefings about a welfare recipient’s personal circumstances, which included additional detail on her relationship and tax history.
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