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woken at 3am one night by a sms telling me that I had a debt

Debt amount: 
$3000
Date debt issued: 
Saturday, 11 June 2016
Period debt occurred: 
July 2010 to January 2011
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I was woken at 3am one night by a sms telling me that I had a debt and to check my human services inbox.

I had already paid this debt 3 months prior and this absolutely floored me. I was practically suicidal.

Fortunately after a few weeks and an investigation, the officer informed me that it was an error and the debt was cleared.

They had no explanation for a 3am wake up call except for " A new system with a glitch or two".

How do you feel about the way the Government has handled this process?: 

Total balls up