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Major stress and can't sleep at night over how to sort this out

Debt amount: 
$12000
Date debt issued: 
Thursday, 1 August 2019
Has your case been referred to a collection agency?: 
No
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

My husband didn't work for about 3 year and didn't receive any payments from Centrelink. Now he owes money back that was apparently paid to him????

Major stress and can't sleep at night over how to sort this out. We have appleled and haven't heard anything back.

How do you feel about the way the Government has handled this process?: 

Wrong everything needs to be stopped and someone needs to come in and go thru all of the information and fix there errors.