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Failed to acknowledge, until I sent for foi data

Debt amount: 
$3400
Date debt issued: 
Friday, 16 December 2016
Period debt occurred: 
June 2012 to January 2017
Has your case been referred to a collection agency?: 
No
Payment Type: 
Newstart Allowance
Appealing Debt?: 
Yes & I won
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

Worry, stress etc

How do you feel about the way the Government has handled this process?: 

No good
Compliance help line
Failed to acknowledge
Until I sent for foi data
Even uploaded my image file but Compliance staff
Ignored me
I think debt collecting program cannot see photo copies of proof so data matching only matches data not images.
They need to rewrite the data matching process