We are collecting stories on the site because we think it's important to have a way to people to add their voice to this issue by sharing their story. It's puts a human voice to the issues with using technology and automating systems and providing a blanket solution without providing staff and people that can right wrongs and help people when there is an error.
Please share your story with us if you have a Centrelink debt story that you believe has been issued in error or due to a fault in the system.
As frustrating as it is, persist with the appeals process, and know others are behind you.
Stories are 100% anonymous
Called 3 weeks prior to gettinv married to let them know i was getting married on November 3 and would be away on homeymoon for 1 week. Was told to come to office on my return and do all paperwork. Returned and went into office and did all relevant paperwork.
I was just shocked considering it apparently happened in 2012 when i was working and probably due to payment from work not being immediately accessible, I probably didn't report accurately, hence just accepting it could be true, plus the fact..I don't have documentation that far back to prove otherwise.
I had to report every 2 weeks , which I did with my pay slip, always, but they say there was an error
I had just lost 2 jobs when I was hit with this debt.
I'm fortunate enough that my friends were accommodating and helped me through into getting a new job, but this feels like a shackle which I'll never break free from.
I suffer from severe anxiety and, as a result, have trouble completing paperwork- including taxes. I take full responsibility for not submitting my tax since 2013. However, Centrelink has somehow managed to data match my income reporting with non-existent tax returns to claim I have underreported over tthree years and owe over $7,000.
Huge blow to our family budget. Our kids are the ones that miss out with the financial strains it places on us. The way that it's managed is highly stressful for families that are already under a lot of stress.
This whole system is a joke. I have always reported a higher annual earning than I actually earn per year to avoid such debts as I am a casual employee and have no idea how much I will earn on a weekly basis.
What I don’t understand is they have told me I have a debt once for the period of 2017-2018 of $4000. It thought that would be it but then they called again in early 2019 to tell me I had a $7000 debt for the period of 2017-2018. So effectively it’s now $11,000 for the same period.
I have been given a robodebt of about $30,000. I was actually in between jobs and signed up for Newstart for 2-3 weeks a few months ago and I received the notice almost straightaway. I actually remember the rules at the time when I was on the disability support pension. We could receive a full pension and work 2 days per week.
Centrelinks antiquated student monitoring systems were apparently incapable of authenticating my study load and as a result they kept granting then cancelling my Austudy payment (and "raising a debt" against me).
Got two letters that totalled about $3k in debts... (I think I was pretty early in the whole process.)
I knew that I had always reported as accurately as I could so was pretty confident that I didn't owe anything (or at least not anything close to that much!)
I have spent countless hours on the phone to Centrelink and it's just going around in circles. They can't even work out if it's a Newstart debt or an Austudy debt. I know that I do no owe them anything.
HIGHLY ANXIOUS, NO IDEA OF THIS. I HAVE COMPLETED PAPERWORK EARLY LAST YEAR. NO MENTION OF ANY OUTSTANDING DEBT WAS ISSUED FOLLOWING THE AUDIT.
I am a single mum of 3. At the end of 2018 i got a call from centrelink saying i have been over paid over 26,000.00, my head spun not understanding how the goverment could let it get so high.
Single mum of 3, marriage breakdown - went on Pensioner Education Payment to gain employment skills. Gained employment (approx. 38 weeks per year, each year), but due to low income was advised I could claim part Newstart as employment was temporary part-time, subject to funding and therefore unpredictable.
I was very worried when I first got the letter as I was not expecting this. The letter says I was overpaid and at the time I didn't even think to contest it, I just assumed it was correct and paid the amount. This happened just before Christmas, so not a great time to be hit with a bill. ~$500 may not seem like a lot, but for me it is.
After completing my taxes for the 2017-18 year, I recieved a devt letter for $550 in child care rebate overpayment. It took 4 months to get through on the phone and actually speak to someone.
I requested more information about how the debt had been calculated as I always overestimate my income to avoid overpayment.
It's an absolute joke.
The time I have taken out of my full time roll to tackle this, hours spend on hold and the multiple letters I've even sent to get some kind of communication is obscene.
First I heard about it was from a debt collection agency. I was furious and yes it has caused considerable stress. There was no detail showing the alleged over-payment. Just our records show you owe us money. I indicated to Probe Group I was challenging the debt and was referred to Centrelink Appeals who put debt on hold.
Absolutely dismayed. Thier whole purpose is so you can 'move in to full time work' which i did.
Anxiety, stress, attempted suicide, anxiety attacks,
The fact that centre link is trying to make me pay this debt without acknowledging my side of the story or even giving me hard proof that this is really how much i owe has made me very stressed from giving me a spreadsheet of all wrong amounts that i "earned" to then telling me i cant go off that because its not right and wouldn't
Anxiety frustration unable to get same figure for debt twice. Unable to get explanation of debt. Continuously disconnected if able to get through at all. Worsening of mental health more withdrawn. Medication changes. Sleep disruption
I have a debt with center Link n now that I'm to the end of it there figures are wrong original debt was 1688.04 according to my calculations I still owe $101 but when I checked online they're records show that I have paid $1800 with a balance of $106 with $6.54 interest I didn't think I owed the money to begin with but they said
My stress levels went through the roof because I knew that I had done the right thing, and they gave me only 28 days to prove my case.