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NotMyDebt Stories

We are collecting stories on the site because we think it's important to have a way to people to add their voice to this issue by sharing their story. It's puts a human voice to the issues with using technology and automating systems and providing a blanket solution without providing staff and people that can right wrongs and help people when there is an error. 

Please share your story with us if you have a Centrelink debt story that you believe has been issued in error or due to a fault in the system. 

As frustrating as it is, persist with the appeals process, and know others are behind you. 

Stories are 100% anonymous

Debt amount:
$162
Payment Type:
Newstart Allowance
Appealing Debt?:
No
Date debt issued:
12 October 2016

I'm a long term sufferer of depression and anxiety and being informed i was being investigated made my condition worse. I usually apply for my yearly cash advance at this time of the year to pay my car registration, however, now i have a debt with Centrelink, i am no longer eligible for this loan.

Debt amount:
$14578
Payment Type:
Youth Allowance
Appealing Debt?:
Yes in process
Date debt issued:
4 September 2016

A huge amount of stress, I have had to take sick leave from work because of it. Financially, the debt collectors threatened to recover my wages in full if I didn't pay a large part of the sat up front, so I placed $500 on my credit card upfront, and was forced to set up a payment plan of $140/week.

Debt amount:
$16000
Payment Type:
Family Tax Benefit
Appealing Debt?:
Unknown
Date debt issued:
10 October 2016

Im very stressed. My debt is apparently from 2008/09 but i never knew until now and always received my benefit this whole time not knowing. Why did they come up with this now??

Debt amount:
$1500
Payment Type:
Parenting Payment
Appealing Debt?:
Yes in process
Date debt issued:
12 October 2016

Has affected my depression very badly

Debt amount:
$20000
Payment Type:
Youth Allowance
Appealing Debt?:
I don't know how to
Date debt issued:
9 September 2014

All of the above. The anxiety I experienced after receiving the debt notices (there have been two) was paralysing, the attitude of the collection agency rude, belittling and unhelpful.

Debt amount:
$4500
Appealing Debt?:
Yes in process

I'm stressed out about challenging the debt, even though I know I'm in the right I expect it to be tedious and drawn out and am loathing the idea of having to go through the run-around because of a stupid careless bureaucratic f***up. I'm also just... angry. Just so damn angry and I'm one of the lucky ones.

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