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NotMyDebt Stories

We are collecting stories on the site because we think it's important to have a way to people to add their voice to this issue by sharing their story. It's puts a human voice to the issues with using technology and automating systems and providing a blanket solution without providing staff and people that can right wrongs and help people when there is an error. 

Please share your story with us if you have a Centrelink debt story that you believe has been issued in error or due to a fault in the system. 

As frustrating as it is, persist with the appeals process, and know others are behind you. 

Stories are 100% anonymous

Debt amount:
$6000
Payment Type:
Disability Support Pension
Appealing Debt?:
Yes & I won
Date debt issued:
21 November 2016

Issued a few weeks before xmas, with no warning and a demand for $6000 to be repaid before Xmas, I was rendered incapacitated by re-traumatisation and a serious relapse in my health conditions.

Debt amount:
$1800
Payment Type:
Youth Allowance
Appealing Debt?:
I don't know how to
Date debt issued:
9 October 2017

I recieved a debt of $1800 and i got the adex sent to me.

Debt amount:
$150
Payment Type:
Newstart Allowance
Appealing Debt?:
No
Date debt issued:
30 October 2017

Are they creating debts now? I suddenly got an extra $150 in my fortnightly payment along with a letter stating I received it. The letter had no details explaining why. Ive had no changes in circumstances for 2 years. I went to centrelink to find out it was a "glitch in the system".

Debt amount:
$17000
Payment Type:
Austudy
Appealing Debt?:
Yes & I won
Date debt issued:
25 August 2017

I too have been victimized by the automated debt recovery scheme, eventually pinned down by the Probe group.
Centrelink initially claimed an illegitimate debt of more than $17,000.

Debt amount:
$9000
Payment Type:
Disability Support Pension
Appealing Debt?:
Yes but I lost
Date debt issued:
1 October 2017

I am a support person for a person who is on the disability support pension. This person has extreme anxiety associated with being on the spectrum, dyslexic and intellectual disability. Now having to deal with a complex situation such as receiving an employment confirmation letter. That is totally incorrect.

Debt amount:
$329
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes in process
Date debt issued:
19 October 2017

I am anti-depressants, & my anxiety levels are skyrocketing because Centrelink aren't listening to me.

I think this is one of those things where you know it's wrong but you end up having to pay anyway because they have you over a barrel.

Debt amount:
$22603
Payment Type:
Newstart Allowance
Appealing Debt?:
I don't know how to
Date debt issued:
23 October 2017

Like you have no idea how the hell am i meant to pay $22,603 thats a brand new car no one can afford that.
I just dont know what to bout this it makes my anxiety levels through the roof.

Debt amount:
$0
Payment Type:
Austudy
Appealing Debt?:
Unknown
Date debt issued:
17 October 2017

Received an E-mail to my private E-mail account from myGov, to notify me that I had a new message available in my inbox. This email notification was sent to me 3 days after the message was generated in my inbox on myGov account... The moment I opened this message and read that they wanted to confirm my income details, my stomach dropped.

Debt amount:
$7500
Payment Type:
Parenting Payment
Appealing Debt?:
I don't know how to
Date debt issued:
23 October 2017

I am a single parent of a 4 year old.

Debt amount:
$9000
Payment Type:
Youth Allowance
Appealing Debt?:
I don't know how to
Date debt issued:
4 October 2017

Debt collection agency is hassling me late at night and many times a day.
I’m a uni student in my final year of study and I have now been kicked off Centrelink all together!! Have had to move home and look for extra work just to survive.

Debt amount:
$3352
Payment Type:
Youth Allowance
Appealing Debt?:
I don't know how to
Date debt issued:
19 October 2017

I'm so stressed and scared and freaking out because I have like no money right now and I asked how to appeal this debt and the lady on the phone who told me about my debt today gave me no real information and said that my debt could increase if I appeal.

Debt amount:
$1468
Payment Type:
Youth Allowance
Appealing Debt?:
Yes but I lost
Date debt issued:
14 October 2017

Had been told by Centrelink that I had a debt of 1400 approx from back in 2014.
I was told that I had been contacted numerous times throughout this period even though I had not once received a letter or phone call from them until September this year (3 years later) even though my contact details had not changed my entire life.

Debt amount:
$1200
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes in process
Date debt issued:
9 September 2015

I was seeing a counsellor for anxiety and stress before i got the letter ~ its why I never responded.

Debt amount:
$3700
Payment Type:
Youth Allowance
Appealing Debt?:
Yes in process
Date debt issued:
24 February 2017

During the time frame they say the debt was accumulated, I was not required to report my income. This was while I was a at university.
I recieved a letter stating that I did not have to report to recieve youth allowance and I received payments without having to declare anything.

Debt amount:
$847
Payment Type:
Disability Support Pension
Appealing Debt?:
Yes in process
Date debt issued:
11 September 2017

I did some part time work during the financial year of 2011/2012 (Aug-Dec 2011 then March 2012).
They say my reported earnings are different to what they have and what the ATO have.

Debt amount:
$28950
Payment Type:
Parenting Payment
Appealing Debt?:
Yes in process
Date debt issued:
15 December 2016

-I am scared that it's never going to end. I am just so sick and tired of dealing with it and not getting anywhere.
-I need to stay strong and hang in there but it is so hard.

Debt amount:
$2400
Payment Type:
Family Tax Benefit
Appealing Debt?:
I don't know how to
Date debt issued:
1 September 2017

I am disabled, one of the injured workers of NSW with 80% of my weekly income... pay my taxes and atill centrelink claims I have a debt...

Debt amount:
$2000
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes & I won
Date debt issued:
17 September 2017

I was fortunate enough to be 'caught' in the 'new and improved' robo-debt dragnet, implemented in response to the scathing senate enquiry into Centrelink's implementation of a no-oversight policy of chasing ambit debts (whilst a government threatened jail terms for those who had received more than their allowance).

Debt amount:
$4000
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes in process
Date debt issued:
1 February 2017

They provided no evidence of any debt (from over 4 years ago).
I was freelancing at the time and frequently had long periods when I was unpaid, and relied on Newstart completely.
They knew this at the time.

Debt amount:
$628
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes in process
Date debt issued:
20 October 2016

When I turned 25, I developed quite bad hip pain. It made working difficult due to the pain, so I had to drop my hours and I was on pain killers daily. I went to Centrelink to help supplement my income as I was on an extensive waiting list for medical treatment/surgery but couldn't get disability, so was put on Newstart.

Debt amount:
$9500
Payment Type:
Youth Allowance
Appealing Debt?:
Yes in process
Date debt issued:
1 September 2016

First off I was unable to login to the stupid MyGov, as I haven't used it in nearly five years (since I became full time and stopped receiving Centrelink payments).
I went into a Centrelink office and was told they couldn't assist as it was debt related - they even refused to help me access MyGov.

Debt amount:
$0
Payment Type:
Newstart Allowance
Appealing Debt?:
Unknown
Date debt issued:
8 September 2017

A letter dated 8 September was added to my MyGov inbox 10 September, to which I was alerted 14 September. This should give you an idea how brilliantly the situation is being handled. I was given 28 days (from the date on the letter) to respond, which as you can see is 22 days from finding out I even had something to which to respond!

Debt amount:
$4120
Payment Type:
Newstart Allowance
Appealing Debt?:
I don't know how to

Was reporting my earnings to my job provider with pay slips now im stuck with a huge amount.

Have paid some off but feel terrified and scared

Debt amount:
$1022
Payment Type:
Parenting Payment
Appealing Debt?:
I don't know how to
Date debt issued:
8 September 2017

Anxiety. Totally stressed about the debt. Can't believe this is happening.

Debt amount:
$3227
Payment Type:
Newstart Allowance
Appealing Debt?:
Yes in process
Date debt issued:
6 December 2016

High stress. Bad moods. poor work performance .
Feeling like screaming but nobody hears.

anger at government.
Utter compassion for other affected worse than myself Especially children.

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