We are collecting stories on the site because we think it's important to have a way to people to add their voice to this issue by sharing their story. It's puts a human voice to the issues with using technology and automating systems and providing a blanket solution without providing staff and people that can right wrongs and help people when there is an error.
Please share your story with us if you have a Centrelink debt story that you believe has been issued in error or due to a fault in the system.
As frustrating as it is, persist with the appeals process, and know others are behind you.
Stories are 100% anonymous
Going through divorce, lost my father, lost my job, all in last month.. do my tax hoping to use that money to help me until I get new job... Waiting for my tax return to find out they have taken my whole $5800 return!!
Sent me letter without calling or pre letter to allow my evidence. Quit caring in 9/2018 but said i was not caring in period from 1/2018. Have all evidence friends, court, police, 000 call etc but not interested in my evidence that the person i was caring for was in fact living at my address.
I am a single mother with 2 young children aged 4 and 2. I am recieving single parenting payments (reduced because i will not seek child support) and familly tax benefits. I have a very tight budget but i manage to get by. I dont recieve any other income but centrelink i have chosen to be a stay at home mum for my childrens benifit.
Initially in June 2019 on my gov it showed I had an overpayment of $23000, which I rang centrelink about at which time I asked that they provide me with detailed and fortnightly information of how this debt was calculated. They did not provide this.
I initially got the debt at $9100 and when I called, admittedly a little hysterical, I was told that I lied to Centrelink about how much I earned in the 2016/17 financial year.
I remember clearly spending hours on the phone to Centrelink when my wage went up (I went up one day to working 4 days per week).
I called Centrelink to and got transferred 4 times with no assistance or compassion. Had to explain my story 4 times and by this point I was very distressed and angry.
I called Centrelink to and got transferred 4 times with no assistance or compassion.
Had to explain my story 4 times and by this point I was very distressed and angry.
So anxious because I have to pay rent!
I had no units to study from August 2018 to Nov 2019 but I had one to study in Jan 2019. Still had above 75% full time study load.
I called up Centrelink and asked if there was anything I could to to continue payments. They said yes and nothing happened for a year.
When I first received the letter informing me of my debt, I knew there must have been some kind of mistake. I had been on Youth Allowance as a high school and undergrad student, and was always diligent in recording my fortnightly income.
This debt has come at a time where I'm venturing out to start my own business.
Money is tight, stress levels are high and there are so many balls in the air that I have to juggle – this debt is a source of stress, anxiety, and frustration.
1 DEAD 2 DEAD 3 DEAD 4 DEAD - me INCLUDED and due medical I am still here so Centrelink has killed me TWICE now
This debt caused me months of stress and anxiety, months of not sleeping or eating properly, severe suicidal ideations, feeling of complete hopelessness.
I felt like I had done something wrong when I hadn't.
In November of 2018 I received a call alerting me to my massive debt. They told me it was 67 thousand but were doing me a favour by reducing it.. don't see how. I have 4 kids, 3 with disabilities and mental challenges and 1 with severe allergies. I am their main carer.
It has seriously caused me a lot of anxiety and several deeply depressive episodes
This amount was incorrectly raised and i am in the process of being reviewed i spoke with around 8 employees and they said it was being reviewed after i gave my pay slips. dispite it being reviewed i am getting constant calls from debt collectors even though the dep hum serv said they recalled the amount.
I spoke to Human Services late March 2019 and Probe Group, debt amount $800 plus $100. I discussed with the collection agency and filed an appeal which I have not received a response until I received a centre-link letter dated before my call payment of debt amount.
4. when I proved with back statements I wasn't working, the fine amended to " voluntarily left work" 20.04.15, 12.05.15, 17.06.15 I suffered injuries at work following notification to employer 29.07.15 the fine, 02.09.2015 breaching Social Security Administrative Act section 42s sec reasonable excuse 42UA not a fine
I am already a sufferer of Panic Disorder.
I received a Robodebt for when I was looking after my now deceased father fighting stage 4 Sarcoma.
They have advised me if they debt was generated 10 days laters I wouldn’t have been assessed as it was past 7 years.
I have been under enormous stress from this debt
I tried to settle for a much lower amount and after making me wait hours for a response we’re only willing to cut off a few thousand
Now I’ve just received a call that they want to review my financial situation because the amount of paying each week should be more.
i won but not all of it.
i was suicidal too. i wanted to do it right in front of the center link office.
I have always done my tax on time have always been honest with Centrelink. i have several debts spanning from 2011 until 2018 according to there records. 2018 debt is a FTB debt and they reconciled my FTB and then sent me a debt go figure!!!!!!
I was shocked to get a phone call and find out I had this much debt from 2 years ago. Centrelink never told me I had to upload payslips every 2 weeks so they based the payments off an average amount. As if I have this much money lying around if I'm already on Centrelink payments and a uni student on limited hours at work.
Unjustified debt, unrealistic expectations of working more than 110 hours a week.
Just want it to stop