I was woken at 3am one night by a sms telling me that I had a debt and to check my human services inbox.
I had already paid this debt 3 months prior and this absolutely floored me. I was practically suicidal.
Fortunately after a few weeks and an investigation, the officer informed me that it was an error and the debt was cleared.
They had no explanation for a 3am wake up call except for " A new system with a glitch or two".
Total balls up