Was sent a spreadsheet that made no sense, wasn't in fortnightly breakdowns

Debt amount:

$1300

Date debt issued:

Saturday, 1 July 2017

Period debt occurred:

July 2015 to June 2016

Has your case been referred to a collection agency?:

Payment Type:

Newstart Allowance

Appealing Debt?:

I don't know how to

Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress:

I have been very stressed and got my first anxiety episode. It was very scary, didn't know what was happening to me
no one can give me clear proof where/how this debt has occurred. Was sent a spreadsheet that made no sense, wasn't in fortnightly breakdowns. 5 phone calls to get someone to explain what it meant. 3 couldn't tell me 1 had never heard of the spreadsheet. Last one just got me extremely confused. Ended up feeling very angry that I have to prove I don't own money.

How do you feel about the way the Government has handled this process?:

Very poorly. I have been treated like I am a criminal with no empathy and no relevant paperwork from them that I understand to warrant the claim. I can see what it is happening. I had temp jobs over that time period with breaks of no work. They have done average income over the year and come to a debt without looking at the times I was relying on newstart only. This seems to be showing as a pattern with other people who have debts as well.
I have to prove I don't owe the money from years back when companies have closed down or changed ownership and cant provide records. While centrelink doesnt and can't prove I actually owe the money.
It has been hours and days of me running old companies for paperwork, old pay slips (that they couldn't produce) then getting as llv my bank statements, putting them on a spreadsheet to work out where things went wrong. Frustrated that I couldn't get access to pay slips