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Tax refund taken

Debt amount: 
Date debt issued: 
Friday, 6 September 2019
Period debt occurred: 
June 2018 to January 2019
Has your case been referred to a collection agency?: 
Payment Type: 
Family Tax Benefit
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I lost my tax refund without due notice of the debt.
No one is giving me any reasonable response and when I have appealed under info given — so told info supplied was wrong.
Where is this ok? ARO supported decision but did not address my reasons — merely quoted Acts about overpayments.
If they are not listening to reasons — what is the purpose of the ARO?
Have gone to AAT with all the reasons including incorrect information.

How do you feel about the way the Government has handled this process?: 

It’s all in their favour. Nothing is transparent and if you act on incorrect information it just too bad.
It’s inaccessible and totalitarian. It has no legal premise.