Just before Christmas 2016, the letter mentioned debt collectors. From years before. No breakdown of the debt.
I was anxious and intimidated. I entered into a payment plan when I rang.
I said how could that happen as my earnings are all on paper at end of each financial year so why didn't they rectify any problems at tax time, if there were any discrepancies??
I paid the debt in full over 2 years before realising all the drama that had been unfolding. I submitted an online request for review of it all.
It took them 3 months to contact me.
They said about the appeal process and get all my proof of payments etc. Had to ring them months later, got told completely different info.
I still haven't got my payslips.
Being told you owe $5000 just before Christmas when you are a low income earner, and from years before, was very distressing to say the least and the thought of having a debt collector at my door made me feel very anxious.
Absolutely terribly and posting these letters just before Christmas and 6 years later after the supposed overpayment?? That's just cruel!!
Try ringing Centrelink to get the correct advice and submit an online query and see how long they take to get back to you.
They want people to forget about it and not pursue it.
I can't afford legal help for that.