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Issue dealt with months ago, now a debt

Debt amount: 
Date debt issued: 
Friday, 18 January 2019
Period debt occurred: 
September 2018 to January 2019
Has your case been referred to a collection agency?: 
Payment Type: 
Youth Allowance
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

I deferred my university course for just 6 weeks in September. I had developed anxiety and carers stress while caring for a sick relative.

Centrelink requested proof of my enrolment at university, which I provided through a formal evidence of enrolment letter for the period concerned, alongside an academic transcript outlining my 2019 enrolment.
I also provided a Centrelink medical certificate covering the period.
I received a phone call telling me that it had been accepted. It was all done.

Tonight I log in and see that not only have my payments been suspended for supposedly having been "unenrolled" since September, but I owe $2,300.00.
This is utterly insane.

It was a headache providing all those documents at the time, and I had spoken to several humans on the phone confirming it was all assessed and approved.
I will be calling them first thing in the morning but I can't even sleep tonight.
It's as though a human assessed my documents and then didn't put it into their computer system.

Nonsensical and incredibly stressful.