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I thought the text messages were a scam!

Debt amount: 
$13000
Date debt issued: 
Sunday, 1 July 2018
Period debt occurred: 
September 2013 to June 2017
Has your case been referred to a collection agency?: 
Yes
Payment Type: 
Youth Allowance
Appealing Debt?: 
Yes in process
Tell us about your debt and how has this affected you? e.g. anxiety levels, financial and accommodation stress: 

Got told my debt was being put on hold for 3 months whilst being ReAssessed.
I then got text messages from Probe Group which I deregarded as I thought they were a scam.
Turns out my debt was taken to the collection agency without my knowledge as the girl I spoke to 3 months earlier never put it on hold or applied for the ReAssesment.

I now have to wait another 3 months!!
Very stressed and is impacting both my work and personal well-being.

How do you feel about the way the Government has handled this process?: 

Very Unprofessional.
I have been dealing with this since May and still no outcome.